Customer Service Representative

Job Description:

Requirements:

• Highly detail orientated
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Previous experience in customer relations
• Basic understanding of daily office operations
• Ability to learn basic computer training on a unique operating system(s)
• Must be able to pass company background check, with no prior criminal convictions, pending criminal charges, or active arrest warrants

Job Responsibilities:

• Confer with clients by telephone and in person in order to provide information about company products and services, and obtain information regarding client concerns
• Create and keep track of client contact records regarding client interactions and transactions, recording details of inquiries, concerns, and comments, as well as actions taken
• Resolve client’s services and/or billing concerns using client records and accounting systems
• Track and follow up on all customer concerns to ensure an appropriate resolution
• Respond to clients in a timely manner to address all questions, concerns, service requests, and product inquiries
• Complete contract forms, prepare account data updates, issue service orders, and create bid forms using computers
• Answer phones
• Assist vendors, clients, potential clients, manufacturers, Central Command operators, service technicians, and installation technicians in product information and testing
• Work with QuickBooks to assist clients and vendors with account payment information
• Ordering installation products, office equipment and products, and service parts

Skills:

• Strong communication and listening skills
• Solid decision making and analytical abilities
• Basic knowledge of computer skills

Educational Requirements:

• High School diploma