Command Center Supervisor

Job Description:

Requirements:

• A minimum of 6 months of operator experience
• Clear understanding of system software
• Ability to troubleshoot system software
• Create staff work schedules
• Flexible scheduling
• Ability to learn and understand basic computer training on a unique operating system(s)
• Must be able to pass company background check, with no prior criminal convictions, pending criminal charges, or active arrest warrants

Job Responsibilities:

• Supervise operator personnel
• Make weekly operator work schedules
• Understand, maintain, and troubleshoot unique operating systems
• Monitor multiple customer sites via camera systems (referred to as virtual “rounds” of site)
• Document and report on virtual rounds performed
• Document and report any irregular activity observed during virtual rounds
• Continually check and troubleshoot existing software's for proper performance (training is provided)
• Customer relations skills involved in both verbal and email contact with clients and law enforcement personnel
• Basic office skills including, but not limited to answering phones, taking messages, inputting data, creating written reports, and filing
• Assist clients, guard personnel, and law enforcement personnel with date requests and product information
• Complete data and client updates on computer systems

Skills:

• Ability to communicate clearly and professionally, both verbally and in writing
• Strong communication skills
• Working knowledge of basic computer skills (i.e. email systems, following basic computer commands, etc.)

Educational Requirements:

• High School diploma