Command Center Operator

Job Description:

Requirements:

• Ability to communicate clearly and professionally, both verbally and in writing
• Flexible scheduling
• Ability to learn and understand basic computer training on a unique operating system(s)

Job Responsibilities:

• Monitor multiple customer sites via camera systems (referred to as virtual "rounds" of site)
• Document and report on virtual rounds performed
• Document and report any irregular activity observed during virtual rounds
• Continually check and troubleshoot existing software’s for proper performance (training is provided)
• Assist clients, guard personnel, and law enforcement personnel with date requests and product information
• Complete data and client updates on computer systems

Skills:

• Working knowledge of basic computer skills (i.e. email systems, following basic computer commands, etc.)
• Customer relations skills involved in both verbal and written contact with clients and law enforcement personnel
• Basic office skills including, but not limited to answering phones, taking messages, inputting data, creating written reports, and filing

Educational Requirements:

• High School diploma