Customer Service Representative

Virtual Presence: Live Dedicated CCTV Remote Monitoring

Actron Systems remotely monitors your facility from our command center, offering complete and comprehensive security.

Reduce liabilities and save up to 60% off your security budget.

Overview

Responsible for acting as a liaison between our clients, manufacturers, vendors, and our company. Customer service representatives must will willing and able to assists with client concerns, orders, account questions, billing inquiries, and other queries. Representatives must be able to professionally handle all requests and situations with a patient and friendly attitude to ensure a prompt and thorough resolution.

Requirements

High School diploma
Highly developed sense of integrity and commitment to customer satisfaction
Ability to communicate clearly and professionally, both verbally and in writing
Previous experience in customer relations
Strong communication and listening skills
Solid decision making and analytical abilities
Highly detail orientated
Basic knowledge of computer skills
Basic understanding of daily office operations
Ability to learn basic computer training on a unique operating system(s)
Must be able to pass company background check, with no prior criminal convictions, pending criminal charges, or active arrest warrants

Job Responsibilities

Confer with clients by telephone and in person in order to provide information about company products and services, and obtain information regarding client concerns
Create and keep track of client contact records regarding client interactions and transactions, recording details of inquiries, concerns, and comments, as well as actions taken
Resolve client’s services and/or billing concerns using client records and accounting systems
Track and follow up on all customer concerns to ensure an appropriate resolution
Respond to clients in a timely manner to address all questions, concerns, service requests, and product inquiries
Complete contract forms, prepare account data updates, issue service orders, and create bid forms using computers
Answer phones
Assist vendors, clients, potential clients, manufacturers, Central Command operators, service technicians, and installation technicians in product information and testing
Work with QuickBooks to assist clients and vendors with account payment information
Ordering installation products, office equipment and products, and service parts

Apply For This Job

Applicant Info

First Name *

Last Name *

Email Address *

Phone Number *

Home Address *

City *

State *

Zipcode *

Date Available

Salary Desired

Education

High School

Address

Did you graduate? Yes No

Diploma

College

Address

Did you graduate? Yes No

Diploma

Other

Address

Did you graduate? Yes No

Diploma

References

Please list three professional references

Full Name

Relationship

Company

Phone

Address

Full Name

Relationship

Company

Phone

Address

Full Name

Relationship

Company

Phone

Address

Employment History

Company

Start Date

End Date

Address

Phone

Supervisor's Name

Job Title / Position

Responsibilities

Reason for leaving

May we contact your previous supervisor for a reference? Yes No

Company

Start Date

End Date

Address

Phone

Supervisor's Name

Job Title / Position

Responsibilities

Reason for leaving

May we contact your previous supervisor for a reference? Yes No

Company

Start Date

End Date

Address

Phone

Supervisor's Name

Job Title / Position

Responsibilities

Reason for leaving

May we contact your previous supervisor for a reference? Yes No

Resume Upload

If you have a resume prepared you may upload it here.

Upload Resume

Digital Signature

I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

Digital Signature (type your full name) *

Today's Date *